Funeral Logistic Centre Manager / Vehicle Logistics Supervisor

Job Title: Funeral Logistic Centre Manager

Location: Aldridge, Walsall

Salary: Competitive

Job Type: Permanent, Full time (39hours)

Our client is the largest independent co-operative in the UK and is an innovative co-operative business, owned by its members. They are proud to be a successful co-operative, founded on co-operative values and principles that co-ops share throughout the world.

Job Role:

Take responsibility for the new vehicle logistics centre and mortuary care branches. To ensure the quality provision of funeral services through management of services whilst taking personal responsibility for excellent internal and external customer service, operating standards and protection of income, underpinned by our DOES values.

The post holder shall:

• In conjunction with the Assistant Funeral Logistic Centre Manager, ensure efficient running of the logistics centre and associated functions. Utilisation of resources to ensure maximum performance regarding funeral service delivery.
• Maximise delivery by the logistics centre and associated branches through monitoring of key areas and the implementation and control of quality systems and procedures. Ensure all functions are appropriately resourced to maximise care and quality of service provision.
• Report back to the senior management team with statistics and work to agreed key performance indicators, particularly vehicle usage and funeral numbers.
• Monitor client feedback regarding their funeral experience, review complaints, take timely actions and remedy identified shortfalls effectively. This is measured by the results from client questionnaires, which the Funeral Logistic Centre Manager should feedback to the relevant branches to identify the need for recognition or improvement.
• Assist in the preparation of budgets, targets and key indicators for logistics and associated function performance. Review and take remedial action as required.
• Monitor the budgetary control of all aspects of the vehicle logistics centre and local mortuary facilities.
• Manage the logistics and associated roles to ensure adherence to all legal obligations and that procedures are in place for communication and effective management of issues noted.
• Ensure that best practice Health and Safety is followed at all times ensuring that all checks, registers and records are kept to the agreed and required standards.
• Furthermore take reasonable care for the health and safety of themselves and of others who may be affected by their acts or omissions at work.

The Candidate:

• Work with senior Society colleagues, the management team and all stakeholders to ensure exceptional service standards.
• Committed to supporting the local community.
• Awareness of the importance of encouraging team work.
• Encourage co-operation throughout the team.
• Excellent leadership skills and willingness to set an excellent example.
• Excellent communications skills are essential, verbal and written.
• Passion for high standards throughout all aspects of the operation.
• Post holders must have a passion for customer care and service, managing operations and procedures to ensure exceptional service and care.
• Colleagues should possess a passion to ensure customers will score them a '10' at every intervention.
• Planning and organising.
• Excellent environmental awareness.
• Problem solving ability and logistical understanding.
• Budgeting experience.
• Experience of managing and controlling costs.
• Understanding of importance of financial control to ensure results.
• Ensure 100% accuracy regarding all paperwork and records
• Post holders must have excellent levels of literacy, numeracy and IT skills.
• At least 5 years experience in funeral service or equivalent experience in a customer service or similar business environment.
• At least 4 years experience at management level.
• Full UK Driving Licence essential.
• Diploma in Funeral Directing (Dip.F.D) and Diploma in Management preferred.

Please click the APPLY button to send your CV for this role.

Candidates with the experience or relevant job titles of; Vehicle Logistics Supervisor, Logistics Centre Manager, Logistics Coordinator, Logistics Manager, Fleet Management, Warehouse Coordinator, Warehouse Supervisor, Warehouse Co-ordinator, Goods Inwards Warehouse Supervisor, Office Supervisor, Distribution Coordinator, Warehouse Team Leader, Warehouse, Process Operative, Processing Supervisor, Distribution Supervisor, Processing Coordinator, Operations Manager will also be considered for this role.